Privacy Policy – Bharat RTO
Introduction to Bharat RTO Privacy Policy
This Privacy Policy (hereinafter known as “Policy”) sets out how the information provided to Bharat RTO (“Bharat RTO”, “Company” “We”, “Us” and “Our”) which owned and operated under the entity Cars24 Services Private Limited (“CARS24”); where CARS24 and its sister concerns, representatives, subsidiaries and its affiliates may collect, process, protect, store, transfer, and use that is operated through the Website, corresponding domain, subdomain, mobile site and mobile application of BharatRTO as well as the Google assistant bot (collectively, “Website”). ‘You’ or ‘Your’ or ‘Yourself’ or ‘User’ which term shall include persons who are accessing the website, mobile application, domain, subdomain and mobile site merely as visitors or undertaking any of the Services provided by Bharat RTO across all levels in addition to all the employees (permanent or contractual) or contractors, associates, and vendors. By accessing the website or using any of Our services, You agree to be bound by all the terms of this Policy. This Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms and Conditions.
This Policy forms an integral part of the Terms of Use of the Bharat RTO Website. Capitalized terms used in this Policy but not defined herein will carry the meanings assigned to them in the Terms and Conditions. Users are advised to read this Policy in conjunction with the Terms and Conditions to understand how their information is managed.
By continuing to use the Bharat RTO Website and its associated services, you consent to the practices described in this Policy.
Your Consent
We request you to carefully read this Privacy Policy and Terms and Conditions under the different tabs before sharing your personal information with us. By browsing, visiting, accessing and/or using the Services on the Website (or searching for any of the pages on the Website), you explicitly consent and agree to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on the Bharat RTO Website nor will the Bharat RTO Website in any way be responsible to verify any information obtained from you.
Information
This Privacy Policy applies to:
Personal information:
While using Our Services, We may collect the following categories of Personal Data from the Users: (i) Identity Information: Name, gender, age, photograph, and signature; (ii) Contact Details: Email ID, phone number, SMS and address (including country and ZIP/postal code); (iii) Authentication Data: Passwords and KYC documents (e.g., Aadhaar, PAN, driving license, GST certificate); (iv) Password chosen by the User; (v) Geolocation: IP-based geographical location; (vi) Financial Information: Bank account, credit/debit card details, tokenization, and transactional data; (vii) Dependent and Vehicle Details: Dependent information, vehicle registration, insurance policies & certificate, pollution certificate, transfer certificates, FASTag details (id, bank details including FASTag balance), insurance policies (current and previous)and challans; (viii) All other Personal Data as the User may share from time to time (including personally identifiable information/details).
We also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of services.
In an attempt to improve our Services, we may, from time to time, collect any information (other than what is mentioned above) from you through the Website. All Information is service dependent, and we may use the information only to provide the Services, maintain, protect, and improve the Website, and for developing new services.
In the ordinary course of the business, we may also use your email address and phone number without further consent for marketing, non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to our Services, billing, etc.).
Any Information provided by you will not be considered as personal information if it is freely available and / or accessible in the public domain or is not deemed as personal information under the applicable law. Further, any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the Website or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.
In case you choose to decline to submit any information on the Website, we may not be able to provide certain Services to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain Services to you due to not receiving necessary information from you.
When you register with the Website, we may (at our discretion) contact you from time to time about updation of your information.
Types Of Other Data Collected:
The Company may collect and process the following types of information: (i) Device and Usage Data: Internet connection, mobile device/application details, equipment used to browse the Website, operating system, IP details/address, your current and device location, communication information to provide customized offerings and usage details such as searches, browsing history, preferences (e.g., time zone, language), and online activities such as your searches, the results you selected from the search and other activities browsing length, automatically record when user’s website, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, page viewed, details of online ads viewed by you, and other such information; (ii) Account and Transaction Data: User information provided during account creation or obtaining a quote (e.g., gender, searches, results, and transactional details); (iii) Cookies: Temporary cookies may be used for technical administration, research, development, and user personalization & administration; (iv) Additional Data: Information provided via surveys, contests, or optional requests to customize user experiences; (v) User-Generated Content: Content such as reviews, blogs, or testimonials is treated as Company property.
We may in the future include other optional requests for information from the User including through User surveys to help Us customize the platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected during surveys/contests conducted by Us. Any such additional Personal Data will also be processed in accordance with this Policy.
Please note that the above-mentioned list is only illustrative, and is by no means, exhaustive. Company may ask you for another information, where such information requirement has not been specified in the internal KYC Policy of the Company.
Usage of Information:
By providing Your information, You consent to its collection, sharing, disclosure, and use in accordance with this Policy. The information we collect may be utilized for various business, regulatory, and operational purposes, including but not limited to: (i) Improving Your Experience: Understanding how you interact with our Website and services, including your preferences, interests, and usage patterns, to improve features, personalize content, and provide tailored offerings; (ii) Service Delivery: Processing your transactions, queries, and requests, managing your account, sending periodic updates, and providing notifications about your vehicle, account, or scheduled appointments (e.g., self-inspections or home inspections); (iii) Communication: Contacting you and/or sending you notices about your account, marketing/promotional activities, updates in policies via email, SMS, telephone, or other means for product updates, promotional offers, surveys, or general inquiries about our services; (iv) Platform Management: Registering You on the Platform, performing technical administration, auditing, data analysis, and customization to enhance the platform’s functionality, security, and user experience; (v) Research and Market: Conducting surveys, research, analysis, business intelligence, reporting and improvement/development/advancement for the Company’s business, internal purposes, technical and administrative, operational purposes of the Company, and customization of the platform and/or the services and promotional activities; sending targeted and non-targeted advertisements; and analyzing user data to improve our services and develop new products in an effective manner; (vi) Compliance and Security: Verifying and identifying, preventing, detecting, and tackling fraud, money laundering, terrorism, and other crimes and political associations complying with legal obligations, investigating violations of terms, enforcing policies, and addressing disputes or security concerns; (vii) Legal and Administrative Purposes: Disclosing information to comply with legal requirements, court summons and orders, or law enforcement requests, and sharing data with authorized third parties for lawful purposes; (viii) Partnerships: Company is allowed to share the information, which You have shared on Our Website, with Our alliance partners/channel/business associates or affiliates (“Partners”). These alliances/partnerships are done to provide perks and convenience to You. By agreeing to this Policy, the Company and the Partners thereof, if any, will consider You as an interested user and will use the details submitted by You to contact You and give You a customized experience of Our services; (ix) Advertisement Personalization: Using your data to display advertisements aligned with your interests to relevant target audiences. While personal data is not disclosed without consent, interaction with ads may indicate alignment with advertiser criteria; (x) Operational Efficiency: Completing transactions with You effectively and billing for the products/services provided, Performing administrative tasks such as testing systems, recovering outstanding payments, and ensuring effective service delivery, Contact User as a survey respondent; (xi) Any other purpose that may be necessary to provide the services that You have opted for; the Company may use the information collected from You to enable the Company to display advertisements to its advertisers’ target audiences. Even though the Company does not disclose Your personal information for these purposes without Your consent, if You agree on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.
This Policy covers the treatment of personal data gathered and used by BharatRTO for lawful purposes and covers the personal data we share with authorized Third Parties or that Third Parties share with Us.
Third Party Integration
The Bharat RTO Website allows Users to interact with and access services via various third-party platforms, over which Bharat RTO has no direct control. For convenience, the Website provides optional sign-in options through third-party services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. When a User chooses to sign in via these platforms, the Bharat RTO Website fetches and stores the information made available by the User through the third-party service. This process is subject to the Privacy Policy of the respective third-party service provider, and by utilizing these sign-in options, the User agrees to the terms and policies of those providers. Links to the privacy policies of relevant third-party service providers, such as Google Play Services, AdMob, Branch, and Firebase, are made available for User reference.
To enhance its functionality and improve the overall User experience, Bharat Website employs third-party companies and individuals for specific roles. These third parties may assist in providing services on behalf of Bharat RTO, analyzing how Users interact with the Website, and delivering targeted advertising tailored to User interests. Interest-based advertisements are generated using modeled insights derived from the User’s visitation patterns and behavior on the Website. Additionally, Bharat RTO has established commercial tie-ups with third-party brands and service providers. These partnerships are designed to supplement Bharat RTO’s core services, enabling the Website to offer comprehensive and user-friendly solutions.
It is important to note that accessing third-party links or availing services provided by these entities is entirely optional and at the discretion of the User. Clicking on a third-party link may redirect the User to an external platform that operates independently of Bharat RTO. Although Bharat RTO has made efforts to collaborate with reputable third-party service providers, it does not control or oversee their operations. Consequently, any transactions, interactions, or engagements conducted on such platforms are solely between the User and the respective third party. Bharat RTO explicitly disclaims liability for any issues, losses, damages, or disputes arising from the use of third-party platforms.
In addition to external links, the Bharat RTO platform may display third-party advertisements, websites, or electronic communication services. These advertisements and links are managed by third parties and are not affiliated with or endorsed by Bharat RTO unless explicitly stated. The inclusion of these links does not imply any form of endorsement, guarantee, or responsibility on the part of Bharat RTO. Users who choose to interact with these advertisements or visit third-party websites are encouraged to review the Privacy Policies and terms of use of the respective third-party platforms. Engaging with these services is at the User’s sole risk, and Bharat RTO is not liable for any resulting consequences.
Bharat RTO ensures that personal data is disclosed to third parties only for lawful and clearly identified purposes and only after obtaining the appropriate consent from the User, except in cases where disclosure is required by law. Personal data may be used by third parties to facilitate services such as account management, analytics, or targeted advertising, but always in compliance with relevant laws and regulations. However, despite these safeguards, Users are strongly advised to exercise caution when engaging with third-party services. Reviewing the respective terms, conditions, and privacy policies of third-party platforms is essential to making informed decisions. While Bharat RTO takes measures to ensure partnerships with reliable entities, it encourages Users to remain vigilant and aware of potential risks associated with external platforms.
How your information helps us in providing you with a more optimized interface and experience
The information provided by you is used by the Bharat RTO Website to enhance the functionality and improve the quality of your interaction with the Website and to personalize your experience while using our services.
Public Posts
As part of our services, you may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (“Post(s)”). The Bharat RTO Website retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Bharat RTO Website, is false, malafide and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, you should be careful about revealing any sensitive details about yourself in such Posts. The Bharat RTO Website reserves the right to use and reproduce your Posts for lawful purposes. Further, the Bharat RTO Website may share your Posts with the service providers, businesses or any other third party for any such lawful purposes. If you delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.
Opting Out
You may choose to opt out of receiving promotional emails from the Bharat RTO Website by following the instructions in those emails. If you opt out, the Bharat RTO Website may still send you non-promotional emails, such as emails about your account.
Additionally, you have the right to withdraw the consent provided by you at any time, in accordance with the terms of this Policy. However, please note that withdrawal of consent will not be retroactive. If you’d like us to delete information that you have provided to us, please contact us at [email protected] and we will respond in a reasonable time. Please note that the Website has no responsibility to take down, remove, or edit any of your public activities or any submissions that are a result of your public activities. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.
Disclosure to Third Parties
The Bharat RTO Website may disclose User information to carefully selected third-party service providers who assist in delivering its services. These providers are granted access to personal data solely to carry out specific tasks as instructed by the Bharat RTO Website. They are bound by strict contractual obligations to maintain the confidentiality of the data and are prohibited from using it for any purposes other than those stipulated by Bharat RTO. Similarly, the Website may share User information with third-party vendors, consultants, and other service providers who work in collaboration with Bharat RTO. These entities operate under binding agreements that require them to safeguard personal data and use it exclusively for the services outlined in their contracts with Bharat RTO.
With explicit User consent, Bharat RTO’s partners may collect additional data directly from Users’ mobile devices to enhance service personalization. This data may include the User’s device location, device-specific information (such as storage capacity, model, Wi-Fi, and mobile network details), transactional and promotional SMS, and communication details. The information is used to provide tailored offerings, improve service quality, and deliver a more customized User experience.
Furthermore, the Bharat RTO Website may facilitate the transfer of personal data across geographical boundaries for purposes such as storage or processing. Such transfers are carried out in accordance with legal and regulatory frameworks under one or more of the following conditions: (i) the User has given explicit consent to the transfer; (ii) the transfer is essential for the performance of a contract between the User and Bharat RTO, or for implementing pre-contractual measures requested by the User; (iii) the transfer is required for the conclusion or execution of a contract made in the User’s interest between Bharat RTO and a third party; (iv) the transfer is mandated by important public interest considerations, or for the establishment, exercise, or defense of legal claims; (v) the transfer is required by applicable law; (vi) the transfer is necessary to protect the User’s vital interests; (vii) the transfer is conducted under a data transfer agreement that meets regulatory standards; or (viii) the transfer is otherwise legitimized by applicable laws governing data protection.
In cases where a third party collecting, storing, or processing data on behalf of Bharat RTO or its parent company Cars24 misuses or unlawfully discloses personal data, prompt and appropriate remedial actions will be undertaken. These actions are designed to mitigate any harm caused to Users, prevent further unauthorized activities, and ensure compliance with relevant data protection laws and policies.
Contact Us
In the event you have any complaints or concerns with respect to the Website or if you have any questions about this Policy, please feel free to contact us on or reach out to our customer support at [email protected]
Updates/Changes
We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the Bharat RTO Website Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.
Questions/Grievance Redressal
In the event you have any grievance relating to the processing of Information provided by you, you may contact us at [email protected] with the following subject line “Attention: Grievance Redressal Officer” or write to us at the following address:
Registered Office – 10th Floor, Tower – B, Unitech Cyber Park, Sector 39, Haryana – 122001
Disclaimer
In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.